The below FAQ's are some common questions our customer often ask before purchasing from Lily Arkwright, if you have any other questions, please email the Lily Arkwright Customer Relations Team: hello@lilyarkwright.com

Delivery Charges

Lily Arkwright are proud to offer FREE UK Delivery & Returns.

  • FREE Delivery includes: UK mainland, highlands, Jersey, Isle of Man, Northern Ireland, and the Republic of Ireland

We aim to dispatch all orders within 2 - 14 days, a small selection of products & bespoke designs items do have an extended delivery timescale and can take up to 4 weeks for delivery. Please contact us for further information, a signature is required upon receipt of all orders.

Returns

We want to ensure that you are completely satisfied with your purchase from Lily Arkwright, and offer a 30-day money-back guarantee from the date your order arrives. The item must be returned in an unworn condition, with all original packaging.

We do not accept returns for engraved, personalised or bespoke made to order items.

UK Return Postage is FREE
  • When sending items back please ensure you obtain proof of postage.
  • Before returning your order please request a RETURNS NUMBER (RN) by emailing hello@lilyarkwright.com.

Returns Address:

Lily Arkwright, Unit 11, 792 Wilmslow Road, Didsbury, Manchester, M20 6UG

Special Orders

All customised special orders have slightly extended delivery times. Please contact the Lily Arkwright customer service team for further information by emailing: hello@lilyarkwright.com and we will be happy to assist.

EU & International Orders

Lily Arkwright are proud to offer worldwide delivery.

Delivery Charges

Europe delivery charge: £0

International / Rest of World delivery charge: £44

We aim to dispatch all orders within 2 - 14 days, a small selection of products & bespoke designs items do have an extended delivery timescale and can take up to 4 weeks for delivery. Please contact us for further information, a signature is required upon receipt of all orders.

Overseas customers are responsible for local customs and import charges. Their is usually no charge for most European countries.

Returns

We want to ensure that you are completely satisfied with your purchase from Lily Arkwright and, therefore, offer a 30-day money-back guarantee from the date your parcel arrives with you.

The order must be returned in an unworn condition, with all original packaging.

All refunds will be made via the original payment method used.

EU and International customers are responsible for the return postage costs.

Special Orders

All customised special orders have extended delivery times. Please contact: hello@lilyarkwright.com and we will be happy to assist.

We want to ensure that you are completely satisfied with your purchase from Lily Arkwright, and offer a 30-day money-back guarantee from the date your order arrives. The item must be returned in an unworn condition, with all original packaging.

We do have a showroom in our Manchester head office and offer consultations. You'll be able to come and inspect a selection of our beautiful fine jewellery and a member of our jewellery consultancy team will be on hand to answer all your questions. Interested? Book your spot now by emailing hello@lilyarkwright.com or call our dedicated customer service on 0161 537 6773 who will be able to advise you further. Lily Arkwright are extremely experienced in working remotely with our customers and as part of our Lily Arkwright promise offer free delivery & returns on all UK orders, and all standard items are refundable providing it is returned in an unworn condition within 30 days of receiving your ring. Consultations are strictly by appointment only.

Ordering on lilyarkwright.com is quick, easy, and secure. Once you have selected the Lily Arkwright jewellery you would like to purchase, simply follow the below steps:

1. Click on the Add to Cart button, to place the item in your Shopping Bag.

2. Follow the directions through the checkout process to complete your order.

Your order will not be placed until the very end of the checkout process, when you will be asked for your payment information.

For further information please contact the Lily Arkwright Customer Relations Team: hello@lilyarkwright.com

Every Lily Arkwright ring is beautifully presented in an impressive display box.The outer box is secured with a classic black ribbon and features a soft white fabric inner platform, presenting a black removable inner ring box.

We also provide a small ring pouch allowing the ring to be kept discreetly at hand during a proposal.

Our shipping packages are free from our branding, ensuring that nothing spoils your surprise.

All Charles and Colvard moissanite stones will be accompanied with a Charles and Colvard authenticity guarantee card, with a limited lifetime warranty.

Click here to review the Lily Arkwright warranty information:https://lilyarkwright.com/pages/warranty

All prices displayed on lilyarkwright.com are inclusive of UK VAT.

International ring size conversion chart:

Find your ring size with our International Conversion Chart

Ring Dia ⌀ (Inside) Ring Circumference (Inside) ‹ International Standard Sizes ›
MM Inches MM Inches UK / AU USA / CA Europe
14.5 0.565 45.5 1.77 G 3 3/8 46
14.7 0.573 46.2 1.80 G 1/2 3 5/8 46
14.9 0.576 46.8 1.81 H 3 3/4 47
15.1 0.585 47.4 1.84 H 1/2 4 47
15.3 0.592 48.0 1.86 I 4 1/4 48
15.4 0.601 48.4 1.89 I 1/2 4 1/2 48
15.5 0.606 48.7 1.90 J 4 5/8 49
15.7 0.618 49.4 1.94 J 1/2 5 49
15.9 0.622 50.0 1.95 K 5 1/8 50
16.1 0.630 50.6 1.98 K 1/2 5 3/8 51
16.3 0.634 51.2 1.99 L 5 1/2 51
16.5 0.646 51.9 2.03 L 1/2 5 7/8 52
16.7 0.650 52.5 2.04 M 6 53
16.9 0.658 53.2 2.07 M 1/2 6 1/4 53
17.1 0.666 53.8 2.09 N 6 1/2 54
17.3 0.674 54.5 2.12 N 1/2 6 3/4 55
17.5 0.683 55.1 2.15 O 7 55
17.7 0.687 55.7 2.16 O 1/2 7 1/4 56
17.9 0.698 56.3 2.20 P 7 1/2 56
18.1 0.707 57.0 2.22 P 1/2 7 3/4 57
18.3 0.716 57.6 2.25 Q 8 58
18.5 0.722 58.3 2.27 Q 1/2 8 1/4 58
18.7 0.733 58.9 2.30 R 8 5/8 59
19.0 0.740 59.6 2.32 R 1/2 8 7/8 60

Each piece of Lily Arkwright jewellery has been certified in accordance with the Hallmarking act 1973, and will feature an official Assay Office hallmark.

Lily Arkwright jewellery is beautifully crafted in a variety of precious metals such as 9K and 18K white, yellow and rose gold as well as platinum.

When it comes to manufacturing jewellery and silverware, precious metals (silver, palladium, gold and platinum) are rarely used in their purest form. Instead they are usually alloyed with lesser metals to achieve a desired strength, durability, and colour. 

It is not possible to detect the precious metal content of an item by sight or by touch. It is, therefore, a legal requirement to have items consisting of silver, palladium, gold or platinum independently tested and then hallmarked before they can be described as such. Items must bear a hallmark at point of sale, subject to the following weight exemptions:

Silver: mandatory for items above 7.78 grams; gold: mandatory for items above 1 gram; palladium: mandatory for items above 1 gram; platinum: mandatory for items above 0.5 grams.

Lily Arkwright is registered with the Sheffield Assay Office ,ensuring our precious metal jewellery is compliant with the UK’s hallmarking regulations. All stock is subject to an internal confirmation process to ensure it meets the UK’s hallmarking regulations before it is dispatched to our customers.

We are an Assay Assured Jewellery Retailer. Assay Assured status is only given to retailers who have been independently audited and verified by Assay Assured which is run and overseen by the Edinburgh Assay Office, and ensures that all precious metal jewellery (except items exempt by weight) are independently tested and hallmarked.

Find out what a hallmark looks like here.

All parcels are fully insured up until the point of delivery and require a signature on arrival.
"Lily Arkwright are an online fine jewellery retailer based in the UK, operating internationally. We offer luxury engagement rings, eternity and wedding bands, and bridal jewellery at extremely competitive prices. Each and every piece of our collection is sustainably and ethically sourced, guaranteeing that no person or community is harmed and no environmental damage caused whilst producing your stunning ring. Our extraordinary engagement rings & beautiful bridal jewellery are set with the world’s premium Charles & Colvard Forever One moissanite, the highest quality Chatham lab grown coloured gemstones, or certified lab diamonds. Our selection of impressive mounts are available in 18K white, yellow or rose gold and platinum, tested and hallmarked to ensure unrivalled British craftsmanship.
Here at Lily Arkwright we are committed to our customers and our extremely knowledgeable team of jewellery consultants work hard to ensure the highest quality service possible, offering expert advice and personalised customer service 7 days a week. Our jewellery features only the best quality centre stones, from the world’s premium Forever One Moissanite to Chatham gemstones, the world’s leading lab grown coloured gemstones, and only the highest quality certified lab diamonds, to ensure our customers receive the highest quality jewellery possible, produced in an ethical and sustainable supply chain in align with our strong values. We are proud that all our jewellery is crafted, tested and hallmarked in the UK. Our status as an Assay Assured jewellery retailer guarantees that we exceed all hallmarking standards set by law, so you can trust that you will receive the finest British craftsmanship when purchasing a Lily Arkwright ring. Lily Arkwright are honoured members of the National Association of Jewellers, the UK’s leading jewellery trade association. As a member we have been assessed by the association and abide by a strict code of conduct so our customers can be rest assured that they will receive outstanding service and the highest quality products from a trusted retailer. We come highly recommended by previous customers, having achieved a glowing 5 star rating on Google, Facebook and Yell alongside extensive positive customer reviews.
Lab created diamonds are identical to natural diamonds, displaying the exact physical, chemical and optical properties as those formed within the Earth’s crust to exhibit the same fire, brilliance and sparkle as mined diamonds. Therefore, it is impossible to distinguish between lab diamonds and natural diamonds with the naked eye. Man made diamonds are grown under controlled laboratory conditions, using cutting edge technology to replicate the natural conditions in which diamonds are formed within the Earth’s crust. These highly controlled conditions mean that lad diamonds hold no impurities, flaws or defects which can be acquired during formation of natural diamonds, resulting in enhanced purity, brightness and whiteness compared to their mined equivalent. Lab grown diamonds provide a conflict free, sustainable and environmentally friendly alternative to natural diamonds. Each of our lab diamond engagement rings feature a guaranteed record of how and where each diamond is produced, offering full transparency and traceability for your peace of mind. In addition to this, each lab created diamond has an IGI or GCAL certification to verify its exceptional quality and to provide you with the confidence that your lab diamond has been expertly crafted. Lily Arkwright offer a beautiful collection of lab grown diamond engagement rings showcased in a variety of stunning mounts and available in your choice of expertly crafted 18k white, yellow and rose gold or platinum bands.
Moissanite, chemically known as Silicon Carbide, was first discovered within a 50,000 year old meteorite crater. Extremely rare in nature, the majority of moissanite gemstones formed today are lab grown. It can take up to three months to develop a single moissanite gemstone, grown by imitating the conditions required for natural moissanites to form within a highly controlled laboratory setting. A diamond simulant, moissanite appears almost indistinguishable from diamonds, however, does not possess the same chemical or physical properties as its rival gemstone. Moissanite is a unique gemstone, beholding its own distinctive properties that display unrivalled fire and brilliance, as well as exceptional durability, rating second only to diamonds on the Moh’s hardness scale.Moissanite costs significantly less than diamonds, offering outstanding luxury at an affordable price, as well as noteworthy ethical and sustainable origins. Lily Arkwright offer an extensive collection of moissanite engagement rings meticulously set in a variety of beautiful mounts and available in your choice of stunning 18k white, yellow and rose gold or platinum bands which can be viewed here. Alternatively, if you would like to learn more about moissanite centre stones please see Our Guide to Moissanite."
Here at Lily Arkwright we retail Charles & Colvard Forever One Colourless D-F Moissanite, the world’s premium moissanite. Charles & Colvard are the leading source and global distributor of lab grown moissanite, whose gemstones rank well above any competing moissanite on the market today. Forever One moissanite clarity falls between internally flawless and very slightly included offering unparalleled quality obtainable only through Charles & Colvard’s unique patented process perfected over years of experience. This meticulous production process follows extremely high standards of quality control, with each gemstone tested for quality, cut and purity, examined in detail by professional grading experts to ensure each gemstone is free from imperfections that could decrease optical performance, important to maximising the brilliance and fire moissanite is renowned for. Each Charles & Colvard stone comes with a limited lifetime warranty which assures that all Charles & Colvard moissanite will maintain its fire and brilliance for the lifetime of the owner.
Chatham are the pioneer and world leader of lab grown gemstones. Lab grown gemstones are physically, optically and chemically identical to their mined alternatives, the only difference being that these gemstones are formed above ground, through duplicating the environment in which gemstones grow within the Earth. Chatham are renowned for their superior quality, developed over their 80 years of experience and through strict quality control procedures. Chatham lab gemstones are sustainably and ethically produced to perfection, for a fraction of the price of their mined counterparts. Each Chatham gemstone comes with a lifetime warranty, guaranteeing that your precious gemstone will be repaired or replaced free of charge if damaged under ordinary circumstances, as well as a certificate of authenticity to give you peace of mind when purchasing your lab grown gemstone engagement ring. Lily Arkwright offer a selection of stunning Chatham Ruby, Emerald, Blue and Yellow Sapphire rings in a variety of cuts, some of which are almost impossible to find in mined gemstones. Each dazzling gem is available in a choice of extraordinary designs of which the full collection can be viewed here.
Here at Lily Arkwright we pride ourselves on being able to exceed our customers expectations and are able to customise our standard rings to accommodate your personal preferences. If you would like to make a customisation to ring you have seen on our website, please get in touch with us by calling 0161 537 6773 or emailing our jewellery consultancy team at hello@lilyarkwright.com and one of our bespoke design consultants will be delighted to assist you with creating your custom-made ring. Please note that personalised designs are excluded from our returns policy and therefore cannot be returned or exchanged.
Lily Arkwright’s expertise lie in bespoke jewellery design. Whatever your desire it can be achieved with the help of our expert team who will guide you through the bespoke design process from start to finish. Our established design process ensures first class support from our expert team from design conception to delivery. We offer one-on-one consultations with our design experts, unlimited design alterations until approved by yourself and a 3D resin mount for you to approve before purchasing your perfect bespoke ring. For more details on our bespoke design package please visit our bespoke design page or get in touch for your no obligation bespoke ring quotation via hello@lilyarkwright.com or 0161 537 6773.
Yes, we offer free engraving on all of our engagement rings and wedding bands. If you wish for your ring to be engraved simply enter your personalised message before check out. We recommend no more than eleven characters for engraving of standard sized rings. Please note that engraved rings are excluded from our returns policy and therefore cannot be returned or exchanged.
White gold and platinum are two of the most popular precious metals chosen for fine jewellery. Similar in colour, both make beautiful choices to enhance your gemstones dazzling sparkle, yet each offer individual benefits to their wearer. Both 18k white gold and platinum are suitable for everyday wear, however, platinum is incredibly durable with guaranteed longevity requiring minimal maintenance compared to white gold which needs replating every two to four years. This is due to the erosion of white gold’s plating through everyday wear and tear to reveal the natural yellow tones underneath, as pure gold is alloyed with other metals, such as silver and palladium, to increase its durability. At Lily Arkwright, the majority of our gold rings are set in 18k gold, which is equivalent to 75% purity, compared to our platinum 950 bands which are 95% pure platinum. Platinum carries a lovely weight, slightly heavier than gold. However, white gold holds a lightness that can be viewed as more comfortable depending on the individual preferences of the wearer. Overall, platinum is often considered to be more luxurious than white gold, which when considered alongside its rarity, results in a higher price. At Lily Arkwright we use only the highest quality assay hallmarked precious metals, which you can discover more in our Trust Us; We're Assay Assured and a Member of the National Association of Jewellers.
Our standard Charles & Colvard Forever One brilliant round and hearts & arrows stones have identical colour & clarity ratings, the difference between the two being that hearts & arrows cut contains 58 precisely cut facets which produce 8 arrows seen through the crown of the stone and 8 perfectly proportional hearts when viewed from underneath, which is a marker of a well cut diamond. On the other hand, brilliant round stones are cut to maximise brilliance, fire and dazzling sparkle. Therefore, if you want your moissanite gemstone to resemble a diamond in sparkle and appearance, hearts and arrows cut is the ideal choice. To learn more about Hearts & Arrows cut click here.All standard rings are available in hearts and arrows cut, simply select hearts and arrows before check out. If you would like a hearts and arrows cut moissanite in an unlisted design please contact us at hello@lilyarkwright.com or call 0161 537 6773 for a no obligation quotation.
None of our fine jewellery features Lily Arkwright branding. We do however hallmark all our jewellery in line with UK regulations. Each hallmark includes a sponsor mark, fineness mark and assay office mark, indicating the piece’s creator, precious metal content, place & year the jewellery was hallmarked. This hallmark isn’t visible when worn, engraved in extremely small text on the inside of the ring’s band.
Your fine jewellery is both physically and emotionally precious, therefore requires the appropriate love and attention to maintain its beauty for the lifetime of its owner. To help you care for your precious jewellery we have created a detailed guide on how to care for your moissanite engagement ring under our blog.
At Lily Arkwright we are passionate about ensuring that all our customers are one hundred percent satisfied with their ring and therefore offer a one time free ring resize service on all ring purchases within 30 days of receiving your order. If you would like your ring resizing after this 30 day period we can do so at a very competitive price. Please note that it takes approximately 5-10 days to resize your ring from the day we receive it and all postage costs are payable by the customer for ring resizing services. If you require your ring resizing please contact our customer service team on 0161 537 6773 or email hello@lilyarkwright.com for further instructions on how to return your ring for resizing.
At Lily Arkwright we always strive to offer exceptional jewellery and offer a 12 month warranty on all jewellery purchased from our website. If a problem occurs with your jewellery it can be sent back to us for inspection and repair. Any faults resulting from manufacturing error will be repaired or replaced free of change (excluding shipping), whilst damage resulting from normal wear-and-tear or misuse can be fixed at a competitive price by our in house jewellery workshop. If you are a Lily Arkwright customer in need of jewellery repair please email hello@lilyarwright.com or call our dedicated customer service on 0161 537 6773 who will be able to advise you further.
At Lily Arkwright we possess an extensive database of additional images and videos of our rings. If you are interested in seeing additional pictures or videos please get in touch via telephone on 0161 537 6773 or email us at hello@lilyarkwright.com. Additionally, you can follow us on Instagram and subscribe to us YouTube for a vast collection of photographs and videos of our jewellery.
We offer free ring sizers to customers within the UK & Europe. This plastic multisize ring gauge acts like a belt, placed over the finger and adjusted to fit like a ring, to indicate your ring size for a perfect fit. If you’re planning a surprise engagement and you don’t know your partner's ring size, first speak with your partners family and friends to see they know. If not, place a ring they currently wear on your hand and mark exactly where it fits on your finger, then use your free ring sizer to measure round this mark. It is extremely important to us that your ring is a perfect fit, therefore, if for any reason your Lily Arkwright engagement ring isn’t a perfect fit we offer a complimentary one time ring resize within 30 days of receiving your order.
Stone size is entirely personal choice, completely individual to the wearer. Typically, 6.5mm (1ct) centre stone to 7.5mm (1.5ct) tends to be the most popular choice for a brilliant round cut, however, popularity doesn’t mean this size is right for you. The proportions of the stone in proportion to the measurements of your own hand, budget, chosen setting and cut, personal style and lifestyle should be considered when selecting your ideal stone size.
What payment methods do you accept? Lily Arkwright accept all major credit and debit cards, PayPal and Klarna. Do you offer any financing options? All our products are eligible for purchase through Klarna, where you are given the option to slice your payment over 3, 6/ or 12 month installments offering flexibility to spread the cost of payment over a set period of time. To find out more about shop now, pay later with Klarna click here. You can also pay through PayPal credit, which acts like a credit card to allow you to buy now and pay later with 0% interest for 4 months after purchase. Can I pay via two different payment methods? Lily Arkwright offer the opportunity for customers to split payment between two different payment methods. If you wish to do so, please contact us via email at hello@lilyarkwright.com or call us on 0161 537 6773 and we will be able to provide you with two separate invoices for your order. Can I pay over the phone? Lily Arkwright happy to take payment over the phone. Please call us on 0161 537 6773 and a member of our team will be able to talk you through the process.