Delivery Charges

Lily Arkwright are proud to offer Free Worldwide Delivery.

All parcels are shipped via our nominated couriers and are fully insured to your postal address, every parcel requires a signature upon delivery.

International customers are responsible for local customs and import charges. No customs and import duties are payable within the UK & EU VAT zone.

International customers ordering from outside the EU VAT zone? We can remove 20% UK VAT from your order total, please get in touch with our Customer Care team for more details.

Delivery Timescales

We aim to dispatch all orders within 2 - 14 days, a small selection of products & bespoke design items do have an extended delivery timescale and can take up to 4 weeks for delivery.

For urgent orders get in touch with our customer care team and we'll do our upmost to expedite your order.

Loose Precious Gemstones are dispatched within 2 - 5 days.

A signature is required upon receipt of all orders

Is your order urgent? Please get in touch with our Customer Care team and we'll do our upmost to expedite your order.

Loose Precious Gemstones are dispatched within 2 - 5 days.

Returns

We want to ensure that you are completely satisfied with your purchase from Lily Arkwright and offer a 30-day money-back guarantee from the date your order arrives. All items must be returned in an unworn condition, with all original packaging.

We do not accept returns for engraved or bespoke design/personalised items and lab diamonds over 1.05ct in size (and any loose lab diamond orders, i.e, not including an unset ring mount).

UK Return Postage is FREE
  • European and International customers are responsible for return postage costs.
  • When returning items please ensure you obtain proof of postage.
  • Before returning your order please request a RETURNS NUMBER (RN) by emailing hello@lilyarkwright.com.

Returns Address:

Lily Arkwright, Unit 11, 792 Wilmslow Road, Didsbury, Manchester, M20 6UG, United Kingdom.

Special Orders

All customised special orders have slightly extended delivery times. Please contact the Lily Arkwright Customer Care team for further information by emailing: hello@lilyarkwright.com.